Frequently Asked Questions

How can I make a purchase?
Visit our website, select the product you want, click “Add to Cart” or “Buy Now,” and complete your payment through our secure checkout.

Do you have a physical store?
No, we sell exclusively online.

Do you ship internationally?
Yes. We ship to most Spanish-speaking countries, as well as Spain and the United States (Latin community).
Available shipping options will appear at checkout based on your address.

How long does delivery take?

• Processing: 1–3 business days after payment confirmation.

• Estimated delivery: 5–12 business days depending on destination and logistics carrier.
  You will receive a tracking code by email once your order is shipped.

Which payment methods are accepted?
We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay.
Depending on your device, Apple Pay and Google Pay may also be available.

Can I pay in cash or upon delivery?
Not at the moment. All payments must be made online through the accepted methods.

Can I change my order or address?
Orders can only be edited or canceled before they are processed.
If you need to update your address or items, please contact us as soon as possible.
Once an order has been shipped, modifications are no longer possible.

Can I add more items to an order?
For operational reasons, we cannot add items to existing orders.
If you wish to buy more products, simply place a new order.

Where are the products shipped from?
We work with logistics centers in multiple regions (U.S., Europe, and Asia).
Items are shipped from the most efficient warehouse depending on your location and stock availability.

I only received part of my order. Is that normal?
Yes. If your order contains products shipped from different warehouses, they may arrive separately.
You will receive individual tracking codes for each package.

What is your return and exchange policy?
You have 7 days from delivery for returns due to dissatisfaction and 30 days for manufacturing defects.
Items must be unused and in their original packaging.
After inspection, refunds are issued to the original payment method.
Shipping fees are non-refundable if the delivered product is correct.

What if my delivery is delayed?
Check your order status using the tracking code.
If the delivery time (5–12 business days) has passed, contact us so we can follow up with the carrier.

Still need help?
Our team is always ready to assist. Contact us with your order number and full name.